Our company pays special attention to the protection of the personal data it processes. For this reason, it has fully complied with the current legislation regarding the GDPR and follows recorded policies and procedures that ensure maximum security.
The company “ITCS Information Technology & Cyber Security Services MON.IKE”, with the distinctive title ITCS MON.IKE is responsible for the collection, storage, and general processing of the personal data of the users of this website, as they are collected and stored through it as well as the social media pages linked to the website. The above company will henceforth be called the “Company”.
What personal data do we collect about you and how?
We collect and process your personal data as follows:
In case you wish to contact us, you will be asked for the following information: name, email address, phone number, and your message. We will only use this information to respond in relation to your query/comment. We will register your requests, your questions/comments, and our respective answers, and any other actions to manage your request/communication. All information will be retained for 2 months after your question/request has been processed.
Information when you seek advice from us
If you visit our website and wish to receive some advice from us, you can request it by completing the form available on the website. You will be asked to provide your name, email address, and phone number as well as information about your request/inquiry. We will only use this information to provide you with our advice. We will register your requests/questions and our respective responses, and any other actions to manage your request. All information will be retained for 2 months after your question/request has been processed.
Information when you wish to receive our newsletter
If you wish to receive our newsletter you will be asked for your email address and after confirming your subscription to this list you will be asked optionally to state your first and last name. We will only use this information to contact you via newsletter and whenever you wish you can unsubscribe by clicking on the corresponding Link at the bottom of the newsletter. All information will be kept in our database for as long as you wish to receive our news and until you ask us for your deletion.
Information about your visit and use of the website
We collect certain information when you visit our website, such as your IP address, which websites you visit, device category, browser, and type of web browser, clicks, and views. Information about your use of the website and services enables us to make categorizations, that is, to form groups of website visitors or customers with certain common characteristics, such as age group, gender, or region. We may add you to one of our categories. We use categories to personalize the site and, for example, to change the order of search results or where certain offers are viewed so that you are more likely to see them. We may also use the categories to display online advertisements that we believe are relevant to you and to send you commercial messages. We use this personal data as necessary in the context of our legitimate interests, to be able to promote our services to consumers and visitors to our website, to enable us to attract more consumers, and to improve the sale of our services. We retain personal data for a maximum of 14 months.
In some cases, we combine information about your online searches (clicks and views), your settings on our website, your requests for customer service and your contact history. This information allows us to use different channels to manage relationships and market our services to you via e-mail, direct mail, social media, or online advertising, which may include personalizing the content and offers of the website to suit your preferences. You can opt out of receiving newsletters, direct mail, and social media, and you can object to our use of your personal data for direct marketing purposes (for more information on this process, please read the following paragraphs of this policy). We use this personal data as necessary, in the context of our legitimate interests, to be able to promote our services to customers and visitors of our website, to be able to attract more customers, and to improve the promotion of our services. We retain personal data in accordance with the relevant purposes for which it has been collected (e.g., when you contact us when you visit our website). Personal data is usually deleted or anonymized within a maximum period of 14 months.
Maintenance and optimization of our website
Your personal data is also used to maintain and analyze our website, in order to resolve performance issues and improve availability and user experience. We record every use of our website. Our use of your personal data for these purposes is necessary for the context of our legitimate interests and the information is retained for a maximum period of 14 months. The logs of the use of our website will be deleted within 14 months of their creation.
Purposes of processing
a. Support of information systems/improvement of services provided: We use your personal data in order to detect problems on the server and ensure the proper functioning of our website. The Company uses the personal data of users, which it collects through the website, in order to offer new services through the website or to improve the services already provided.
Legal basis of processing: the legitimate interest of the Company to ensure the smooth operation of its website and to improve the services provided by it.
b. Compliance with our legal obligations: When we accept relevant warrants from courts or public authorities, we process your personal data to respond to these requests.
Legal basis of the processing: Compliance with our legal obligations.
c. Promotion of the Company’s services: Information about the use of our website and its services enables us to create sections that group visitors to our website and consumers with common characteristics such as age, gender, and region. The sections are then used to customize our website and change e.g. the order of your search results or to show you an advertisement that we believe is of your interest.
We also have the ability to process the data that you have posted on social media (e.g. if you participate in a corporate competition through a social network), if you have given the social media provider permission to share it with us.
Finally, we process your data to send you our newsletter, if you have given the relevant consent.
Legal basis of the processing: legitimate interests of the company / your consent in case you subscribe to receive a newsletter.
Legal basis of the processing: the legitimate interests of the Company.
In summary, the cookies we use as a website are divided into the following categories:
ESSENTIALS: They help the website to function primarily, and to be easy to use by making it possible to use basic functions, such as browsing our page, and accessing secure locations on our website. Unfortunately, the website cannot function without the use of these.
CHOICE: Enable a website to remember information that changes the way a website behaves or looks like, as it remembers for example the desired language or region you are in.
STATISTICS: Statistics clearly help us understand how you interact with other websites, how you chose to visit us and collect and deliver information anonymously. We may work with web / mobileappstatistics companies to help us understand how the Website / Application is used and to record statistics such as the frequency of visits and the length of stay on the Website. By choosing to use the statistics, anonymous information about your browsing may be sent to the cooperating information companies. To protect the anonymity of information, we inform you that we use encryption/pseudonymization technology to ensure that third parties cannot cross-check your identity. Encrypted/Pseudonymized information you have provided may be passed on to our partners and combined with other available information about you for statistical analysis or advertising purposes. Our partners do not have an independent use of the information we pass on to them and have agreed to abide by the rules set by applicable law.
MARKETING: They are used to identify visitors through the pages you visit. The purpose is to show you ads that are relevant to the pages you might like the most because of your traffic. They are useful for advertising purposes and for companies.
Rights of access, rectification, erasure, restriction of processing, and data portability
You have the right to request an overview of your personal data processed by us or on our behalf. You have the right to correct, delete or restrict processing (where applicable) of your personal data. You can exercise this right by contacting us at email [email protected] and submitting a relevant request.
Please note that requests that do not meet the requirements set by applicable law or Company guidelines may be requested to be rewritten or rejected and that certain personal data may be exempt from such requests for access, correction, and deletion, in accordance with applicable data protection laws and other laws and regulations.
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and in some cases, we will, at your request, transmit your data to another controller, if technically feasible.
Right to object
You also have the right, in certain circumstances, to demand that we stop processing your personal data, but where there are compelling legitimate grounds, we will continue to process your personal data. In any case, you have the right to object to our use of your personal data for direct marketing purposes, including profiling, and if you do so, we will satisfy your request.
In case you have given consent to our use of your personal data, you have the right to withdraw your consent without this affecting the lawfulness of our processing of such data before the withdrawal of your consent.
Requests regarding the exercise of the above rights can be sent to the e-mail address [email protected]
You can also lodge a complaint with the Personal Data Protection Authority regarding the exercise of your rights (www.dpa.gr). According to the Authority’s website, complainants must first submit their complaints to the controller or the protection officer.
Retention of personal data
Your personal data is retained solely for the time required to fulfill the purpose for which it was collected, in full compliance with applicable law. When the purpose of processing your personal data is completed, then they are deleted. The specific retention periods for each of the relevant processing purposes are set out above (see paragraph 1 – What personal data we collect and how).
How and with whom do we share your personal data (recipients of personal data)
We may need to share your personal data with third parties to help us provide you with services and products and to administer our website. These third parties are:
service providers, when required, to provide us with a service and to provide data analysis services, service providers who help us organize campaigns and promotions, advertising companies, and media agencies for marketing and research purposes.
We require service providers to take appropriate measures to protect the confidentiality and security of personal data.
We may also need to provide personal data to law enforcement agencies to comply with a legal obligation or court order.
We assure users that we take all appropriate technical and organizational measures for the security of their personal data, to ensure the confidentiality of their processing and their protection against accidental or unlawful destruction/loss/alteration, prohibited dissemination or access, and any other form of unlawful processing.
Although every effort is made to protect personal data, we cannot guarantee the security of the data transmitted to our website, as the transmission of information over the internet can never be completely secure.
For any dispute arising from the use of this website, the Greek courts will have exclusive jurisdiction.